Refund policy

If an account stops working

Contact support. We move you to a working account or send a fresh invite, for the rest of the period you paid for, at no extra cost. This is the remedy for every access problem.

When you can get your money back

• We never delivered access and cannot deliver it.
• You were charged twice for the same order.
• Your payment was taken but the order was rejected in error.

When you cannot

• You changed your mind after access was delivered.
• You lost access by changing the password or account settings.
• You shared your login with someone else.
• A feature you expected turned out not to be included — product pages list what you get, so please read them before paying.

How to ask

Message us with your transaction ID and what went wrong. Everything you bought is listed on your dashboard, which is the fastest way for us to find your order.